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Unused, undamaged items can be returned within 28 days, from receipt of delivery.

For UK orders, please use: Le Toy Van Head Office, Mill House, Studio, 74 Bridge Road, East Molesey, Surrey, KT8 9HF

Yes of course – before you receive the delivery acknowledgment you can amend your order by calling us at +44(0)208 979 2036

We will refund to the same payment method you used to make the purchase.

Refunds are usually processed within 2-3 working days.

If you are not fully satisfied with your Le Toy Van wooden toy, please contact our after sales service team. Please have your batch code, which you can find on the packaging and place of purchase, to hand when you contact us

Return your items to us in their original packaging, within 28 days and a full refund will be issued. The cost of return shipping is to be paid by you.

Le Toy Van will refund the goods in full if returned within 28 days but the cost of return shipping is to be paid by you.

We currently do not offer an exchange option, but you can return your unwanted items for a refund before buying another Le Toy Van toy.


Didn't find your answer?

Our customer service will be happy to help you. By Phone UK: +44 (020) 8979 2036 *Monday to Friday: 9am to 5pm or alternatively you can email

Child Safe

Our products are crafted to the highest EU/US standards.

Eco Friendly

Created using only the best quality sustainable materials.

Play Satisfaction

Not 100% in LOVE with your purchase? Send it back Hassle Free, 30 days returns.

Customer Support

Got questions? We have answers! Just email or contact via Social Media.