Returns & Exchanges
Unused, undamaged items can be returned within 28 days, from receipt of delivery.
For UK orders, please use: Le Toy Van head office, Mill House, Studio, 74 Bridge Road, East Molesey, Surrey, KT8 9HF
Yes of course – before you receive the delivery acknowledgment you can amend your order by calling Le Toy Van at +44(0)208 979 2036
We will refund to the same payment method you used to make the purchase.
Refunds are usually processed within 2-3 working days.
In case you are not fully satisfied with your Le Toy Van wooden toy, please contact our after sales service team. Please have your batch code, which you can find on the packaging and place of purchase to hand when you contact us firstname.lastname@example.org
Return your items to us in their original packaging, within 28 days and a full refund will be issued. The cost of return shipping is to be paid by you.
Le Toy Van will refund the goods in full if returned within 28 days but the cost of return shipping is to be paid by you.
We currently do not offer and exchange option, but you can return your unwanted items for a refund before buying another Le Toy Van toy.